June 22, 2015

Industry

Airlines Industry

Knowing customer behavior — It stands the same as in other verticals of industry; to deliver a personalized service, understanding customer behavior is very important. Current airline-branded credit card patterns does not generate true insights about traveler’s behavior.

Airline carriers need to be more resilient on extracting the true value-driven data analytics from the starting point where the traveler looks up for flights, checks for alternatives, discounts, flight amenities, pre-booking, booking, boarding, and to in-flight experience. To exceed traveler’s expectations, airline carriers need to focus on customer preferences and behavior.

TSB Corp has crafted a unique blend of services and solutions for the Airline Industry. Our services will enable you to achieve:

Increase Revenue

Integrate social media platforms with in-house CRM to develop new insights, tailored offerings, and 360-degree view of customers.
Increase yield, strengthen profitability, and serve the customer better by seamless cross-channel integration of online, offline, and mobile channels.
Offer ancillary services, unbundled products, and location based services on mobile.

Improve Operational Efficiency

Gather actionable insights using integrated dashboards — Customer opinions, Operation data, Revenue (seat and ancillary services), KPIs (RASM, Operating Profit, Load Factor, Available Flying Time, etc.), and distribution channel performance.
Integrate, test, deploy, and manage all operational software — GDS, CRS, CRM, DCS, Flight planning, and tracking, Route scheduling, Weight and Balance, Crew scheduling, Ground handling, MRO, Baggage handling, Distribution Channels, and other management systems — Fleet, Yield, Cargo, and Revenue.

Hospitality Industry

In this ever-changing distribution landscape, customer’s expectation of personalized experience, environment friendly stay, and need for actionable insights are becoming more important than ever. More than 20% of hotel queries are from mobile, thereby posing a challenge for hoteliers to create the next-generation mobile friendly pre- to post-stay engagements. Travelers are engaging in social media like never before. It has become a challenge for hoteliers to manage their brand reputation, understand customer sentiments, and resolve issues proactively.

With the KPIs — Occupancy, ADR, and RevPAR on the rise, the hospitality industry is showing a sign of recovery from economic recession. This is an incredibly opportune time for hoteliers to create disproportionate business value, expand geographically, and deliver a memorable experience to the customer by relying on actionable analytics, rich dynamic content, robust back-end operational systems, and social media engagements.

TSB Corp has crafted a unique blend of services and solutions. These services enable you to:

Increase Revenue

Create stellar customer experiences with social CRM and by seamless cross-channel integration of online, offline and mobile channels
Create and manage robust mobile friendly website / native app to – assist customers in their bookings, take advantage of location based services, mobile notifications, NFC, augmented reality, hardware specific features and report analytics for management.

Improve Operational Efficiency

Gather actionable insights using integrated dashboards — Customer opinions, reviews, behavior, revenue (rooms & ancillary services), KPIs (Occupancy, ADR, RevPAR), distribution channels performance.
Integrate, test, deploy, and manage all operational software — PMS, Restaurant, & Bar POS, Kitchen console and Asset, Inventory, Housekeeping, Distribution Channel, Concierge, and other facilities management systems.

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