Knowing customer behavior — It stands the same as in other verticals of industry; to deliver a personalized service, understanding customer behavior is very important. Current airline-branded credit card patterns does not generate true insights about traveler’s behavior.
Airline carriers need to be more resilient on extracting the true value-driven data analytics from the starting point where the traveler looks up for flights, checks for alternatives, discounts, flight amenities, pre-booking, booking, boarding, and to in-flight experience. To exceed traveler’s expectations, airline carriers need to focus on customer preferences and behavior.
TSB Corp has crafted a unique blend of services and solutions for the Airline Industry. Our services will enable you to achieve:
Improve Operational Efficiency
In this ever-changing distribution landscape, customer’s expectation of personalized experience, environment friendly stay, and need for actionable insights are becoming more important than ever. More than 20% of hotel queries are from mobile, thereby posing a challenge for hoteliers to create the next-generation mobile friendly pre- to post-stay engagements. Travelers are engaging in social media like never before. It has become a challenge for hoteliers to manage their brand reputation, understand customer sentiments, and resolve issues proactively.
With the KPIs — Occupancy, ADR, and RevPAR on the rise, the hospitality industry is showing a sign of recovery from economic recession. This is an incredibly opportune time for hoteliers to create disproportionate business value, expand geographically, and deliver a memorable experience to the customer by relying on actionable analytics, rich dynamic content, robust back-end operational systems, and social media engagements.